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Unless backordered, most items will be shipped within 10–14 business days, depending on availability. Extended lead times may apply for custom, specialty, or manufacturer-direct items. 

Orders are processed quickly to ensure timely fulfillment. Because of this, all cancellation or modification requests must be submitted within 24 hours of placing your order. 

After 24 hours, we cannot guarantee that any changes or cancellations can be made. 

Once an item has shipped, it can no longer be canceled or modified and will instead be subject to our Return Policy, which includes: 

• Return requests must be submitted within 30 days of delivery 
• Items must be unused and in original packaging 
• 35% restocking fee and return freight/crating fees apply 
• Consumable products are not returnable 

By using USA Restaurant Suppliers’ website, services, or partners, you agree to the following: 

• Binding Arbitration: Any dispute or claim related to USA Restaurant Suppliers, its partners, or service providers will be resolved exclusively through binding arbitration, not in court. The Federal Arbitration Act and applicable federal arbitration law apply.
• Third-Party Products & Services: USA Restaurant Suppliers is not liable for any product or service sold by third-party sellers or partners using the USA platform.
• Filing a Dispute: If you wish to initiate a dispute, please contact us, and a representative will guide you through the arbitration process.