refund policy

Refund policy

USA Restaurant Suppliers accepts returns for both defective and non-defective products, subject to the terms below. This policy applies to orders shipped within the United States. 

Return Eligibility 

  • All returned products must be new, unused, and in original packaging 

  • Returns must be initiated within 30 days of delivery 

  • A Return Authorization is required before sending any item back 

To initiate a return, please visit our Returns & Damages page and submit a return request form. A representative will review your request and provide return instructions.
 

Method of Return 

  • All returns must be shipped by UPS or via Common Freight to the address provided after approval 

  • Returns must be sent to a drop-off location unless otherwise arranged 

  • Customers are responsible for packaging the product securely to prevent damage in transit 

Return Labels 

Approved returns will receive a prepaid return label/BOL to download and print. Return shipping costs will be deducted from the refund, unless the return is due to a verified product defect or fulfillment error. 

Fees & Deductions 

  • A 35% restocking fee applies to all non-defective returns 

  • Crating and return freight charges may apply based on the product type 

  • The customer is responsible for palletizing (if needed), loading and scheduling the return shipment, unless noted otherwise 

Exchanges 

We accept exchanges for eligible items, provided they meet the same condition requirements and fall within the 30-day window. 

Refund Processing 

Once the returned item has been received and inspected: 

  • Refunds are processed within 7 business days 

  • Refunds will be issued to the original payment method, minus applicable restocking and shipping fees 

Exceptions 

  • Consumable products are not eligible for return or exchange 

  • Items returned without prior authorization will not be credited or returned 

For questions about your return, or to request an exception, please contact us.