Warranty Claims

If you're experiencing an issue with equipment purchased from USA Restaurant Suppliers, we're here to help. Use the warranty claim form below to report the problem and provide the information our support team needs to begin reviewing your request.

To help us process your claim as quickly as possible, include your order information, product details, and a clear description of the issue. We also encourage you to upload photos or videos of the equipment, along with a picture of the rating plate when available, as these often help us identify the problem and determine the next steps more efficiently.

Once your claim is received, our team will review the information, verify warranty eligibility, and work with the manufacturer when required. If additional information is needed, we'll contact you using the details you provide.

1. Complete the Warranty Claim Form
Provide your contact information, invoice number, equipment details, and a detailed description of the issue. Be as specific as possible, including when the problem started, how frequently it occurs, and whether the equipment is still operational. Upload photos or videos of the issue and, if possible, an image of the equipment's rating plate to help expedite the review.

2. We Review Your Claim

Our support team reviews the information provided, confirms your purchase details, and evaluates the reported issue. If necessary, we'll contact you for additional information or documentation before moving forward with your claim.

3. Warranty Evaluation

If the product is covered under the manufacturer's warranty, we'll coordinate with the manufacturer to determine the appropriate resolution. Depending on the circumstances, this may include troubleshooting, replacement parts, authorized service, or other warranty-approved remedies.

4. Resolution & Follow-Up

We'll keep you informed throughout the process and provide updates as they become available. Once a resolution has been approved, we'll coordinate the next steps and work with you to help get your equipment back in operation as quickly as possible.